Guarantee.

All of our products are guaranteed.  Customer satisfaction is our priority. If you have any problem with any of our products, please contact us immediately.

The details of the warranty periods are shown below.

Any warranty claim will be looked at carefully, and will necessitate the product in question being returned to us for inspection. 

It is a good idea to regisster your products with us as soon a syou purhcase them. This is done via our product regostration form. Please CLICK HERE.

Arbortec

Footwear

Standard warranty period is 3 months from date of purchase. Warranty can be extended to 200 days, if the product is registered via post or web form.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Gloves

Standard warranty period is 2 months from date of purchase.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Clothing

Standard warranty period is 6 months from date of purchase.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Treehog

Footwear

Standard warranty period is 3 months from date of purchase. Warranty can be extended to 200 days, if the product is registered via post or web form.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Gloves

Standard warranty period is 2 months from date of purchase.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Clothing

Standard warranty period is 6 months from date of purchase.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

Climbing Harnesses

Standard warranty period is 6 months from date of purchase.

Warranty covers manufacturing defects only. Damaged caused by wear and tear is not covered by the warranty.

 

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