Arbortec will Accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the Arbortec tags still attached and must be in their original packaging such as shoe boxes and clothing boxes. Your Item needs to have the receipt or proof of purchase.
Shipping costs are non-refundable. All costs associated with returning products are your responsibility.
All returns must be authorised by Arbortec before any goods are shipped. Please follow the above link.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will then issue a refund to your account.
FAULTS WITH ITEM:
Arbortec will accept items that have issues if notified or returned to the head office within the warranty time. (Please Find the warranty periods below) To begin the returns process please follow the above link.
- Images required:
- Image of overall product
- Image of product labels
- Image of problem with product
- Copy of receipt
WARRANTY PERIODS FOR MANUFACTURING DEFECTS:
- Arbortec Footwear = 12 months
- Scafell Boots (black, brown and lime) = 14 months
- Arbortec Clothing = 6 months
- Coats, Socks, Knitwear = 6 months
- Bags = 6 months
For more information please contact us at firstname.lastname@example.org