キャンセルポリシー

We aim to process and dispatch orders as quickly as possible, so cancellation requests are time-sensitive.

Before Dispatch

You can request to cancel your order before it has been processed and dispatched. Please contact our Customer Service team as soon as possible with your order number and the full name used at checkout.

If we receive your request before dispatch, we will confirm the cancellation and issue a refund to your original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. Once delivered, you may return the item in accordance with our Warranty & Returns Information.

Pre-Orders & Backorders

Pre-order and backorder items can be cancelled before they enter processing for dispatch. Once the item has been prepared for shipment, our standard cancellation rules apply.

Custom or Special Orders

Personalised, customised or specially ordered items may not be eligible for cancellation once production has commenced. Please contact us before ordering if you are unsure.

Refunds

Approved cancellations are refunded to the original payment method. Refunds are typically processed within 3-5 working days, although the time for funds to appear in your account may vary depending on your payment provider. Delivery charges will be refunded where required by applicable consumer protection laws.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the UK Consumer Contracts Regulations, where applicable.

Contact Us

To request a cancellation, please contact our Customer Service team as soon as possible and provide your order number, full name and email used at checkout.