DELIVERY INFORMATION

• Delivery is Monday to Friday (not public holidays).
• Place your order by 15:00pm (GMT) to be dispatched same day.
• Cut-off times may change during busy periods.

 

We are unable to deliver to PO Boxes. Please enter a residential or commercial address when you place your order.

 

CUSTOMS AND IMPORT FEES:

EU – All orders above 150,00€ maybe subject to import tax.

New EU charges and rules:

• VAT will be charged at your local rate
• Up to 12% duty maybe charged on all products.
• All shipments from UK to Europe will require customs clearance which is normally completed by UPS, however you should allow an extra 1-2 days on delivery times.

USA – All orders above US $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Canada - All goods have an additional 5% tax (GST). Some provinces either charge an additional provincial sales tax (PST), or use a harmonized sales tax (HST) that includes the GST. 

Australia – All orders above AUS $1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

New Zealand - All orders above NZD $60 will be subject to import duties. This figure can vary depending on the value of the parcel.

 

Refusing to Pay Customs:

If you choose to refuse the customs fee and the parcel is returned back to Arbortec, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we strongly recommend you contacting your local customs office for more information before placing your order.

For more information, or help, please contact us at support@arbortec.com.