
We offer reliable shipping worldwide, ensuring you receive your order as quickly as possible.
- UK: Free shipping on orders over £150.00 (Delivery in 1-2 working days)
- EU & Ireland: Free shipping on orders over £200.00 (Delivery in 2-3 working days)
- USA & Canada: Free shipping on orders over £200.00 (Delivery in 2-3 working days)
- Rest of the World: Free shipping on orders over £330.00 (Delivery in 4-5 working days)
💡 We are unable to deliver to PO Boxes. Please enter a residential or commercial address when you place your order.
💡 Customs & Import Fees:
- Orders delivered outside the UK may be subject to import fees and taxes.
- If you refuse to pay these charges after dispatch, additional shipping costs may apply.
- Due to DHL restrictions, we cannot ship orders over $800 to the USA via DHL at this time.
For more details, visit our Delivery Information page.
We stand by the quality of our products and offer warranties against manufacturing defects.
Warranty Periods:
- Footwear: 12 months
- Clothing: 6 months
- Bags & Accessories: 6 months
What’s Covered?
✅ Stitching, zips, metalwork, and soles.
❌ Normal wear & tear, misuse, or unauthorised repairs.
Returns & Exchanges
- 30-day return policy – Items must be new, unworn, and in original packaging.
- Refunds/exchanges are processed within 3-5 business days.
- Free return shipping is available in the UK only.
- Returning faulty items? Contact us at support@arbortec.com before sending them back.
For full details, visit our Warranty & Returns page.
Learn more about our products and care guides:
📏 Sizing & Standards: Find the right fit and ensure compliance with safety regulations. Visit the page.
👖 Chainsaw Trousers Guide: Understand protection levels, materials, and certifications. Visit the page.
🧼 Clothing Maintenance: Keep your Arbortec gear in top condition. Visit the page.
📜 Declaration of Conformity – Download official compliance documents for UK, Germany, France, Italy, and Spain. Visit the page
Need help? Our team is here to assist you!
📞 Call us: +441553768346
📧 Email us: support@arbortec.com
📍 Find a retailer near you: Find a Store
Order tracking: A tracking number will be sent after dispatch.
Product questions or Need help choosing the right gear? Our team is happy to advise!
We’re available Monday to Friday to help with all inquiries.