These shipping rules apply to retail only. For trade shipping rules please follow the link. www.arbortec.com/trade
CUSTOMS AND IMPORT FEES:
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Canada - All goods have an additional 5% tax (GST). Some provinces either charge an additional provincial sales tax (PST), or use a harmonized sales tax (HST) that includes the GST.
Please note we cannot deliver to PO Boxes.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Arbortec, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
WE CAN SHIP TO THE FOLLOWING COUNTRIES:
Austria, Australia, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland.
If you have a UPS/DPD package marked as delivered but haven't received it, please contact your local mail facility.
RETURN & EXCHANGE POLICY:
Thanks for shopping at Arbortec. If you’re not satisfied with your purchase, we’re here to help.
Arbortec will Accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the Arbortec tags still attached and must be in their original packaging such as shoe boxes and clothing boxes. Your Item needs to have the receipt or proof of purchase.
Arbortec is not responsible for any returned the shipping costs.REFUNDS:
Once we receive your item, we will inspect it and notify you that we have received your returned item. If the your return is approved, we will then issue a refund to your account.FAULTS WITH ITEM:
Arbortec will accept items that have issues if notified or returned to the head office within the warranty time. (Please Find the warranty periods below) The begin the returns process we will need the following details sent to email@example.com
Image of overall Product
Image of Product Labels
Image of Problem with product
Copy of receiptWARRANTY PERIODS FOR MANUFACTURING DEFECTS:
Arbortec Footwear. 12 months
Scafell (black Brown and lime). 14 months
Arbortec Clothing. 6 months
Coats, Socks, knitwear. 6 months
Bags. 6 months