We offer reliable shipping worldwide, ensuring you receive your order as quickly as possible.
- UK: Free shipping on orders over £150.00 (Delivery in 1-2 working days)
- EU & Ireland: Free shipping on orders over €240.00 (Delivery in 2-3 working days)
- USA & Canada: Free shipping on orders over $250.00 (Delivery in 7-12 working days)
- Rest of the World: Free shipping on orders over £330.00 (Delivery in 4-5 working days)
💡 Delivery charges are based on GBP. For EU and US customers, the final amount shown at checkout may vary slightly from the stated price due to exchange rate changes.
💡 We are unable to deliver to PO Boxes. Please enter a residential or commercial address when you place your order.
💡 Customs & Import Fees:
- UK orders: No customs fees apply. VAT is included in the price at checkout.
- EU orders: Dispatched from our Portugal warehouse, so no import duties or customs clearance delays. VAT is charged at your local rate at checkout.
- Non-EU European countries: May be subject to import taxes and duties on arrival, depending on the destination country's regulations.
- USA orders: All duties, import fees, and applicable taxes are calculated and included in your total at checkout. In most cases, no further charges are due on delivery.
- Canadian orders: Dispatched from our Portugal warehouse with duty-free entry under the CETA. GST, HST, or PST still applies depending on your province and is collected on delivery.
- Rest of the World: Import taxes, customs duties, and fees are the buyer's responsibility. You may be contacted by the carrier prior to delivery to settle any outstanding charges.
Unpaid charges may result in deductions from any refund or added costs for failed deliveries.
For more details, visit our Delivery Information page.
We stand by the quality of our products and offer warranties against manufacturing defects.
Warranty Periods:
- Footwear: 12 months
- Clothing: 6 months
- Bags & Accessories: 6 months
What’s Covered?
✅ Stitching, zips, metalwork, and soles.
❌ Normal wear & tear, misuse, or unauthorised repairs.
Returns & Exchanges
- 30-day return policy – Items must be new, unworn, and in original packaging.
- Refunds/exchanges are processed within 3-5 business days.
- Free return shipping is available in the UK & EU only.
- All shipping charges, import duties, and local/state taxes are non-refundable.
- Returning faulty items? Contact us at support@arbortec.com before sending them back.
For full details, visit our Warranty & Returns page.
Learn more about our products and care guides:
📏 Size Guide: Comprehensive sizing charts for trousers, jackets, and footwear. Visit the page.
👖 Chainsaw Trousers Guide: Understand protection levels, materials, and key differences. Visit the page.
🦺 Safety Standards: Understand the safety classifications and certifications. Visit the page.
🧼 Clothing Maintenance: Keep your Arbortec gear in top condition. Visit the page.
📜 Declaration of Conformity – Download official compliance documents for UK, Germany, France, Italy, and Spain. Visit the page
📖 Arbortec Product Catalogue – Browse our latest digital product catalogues. Visit the page
Need help? Our team is here to assist you!
📞 Call us: +441553768346
📧 Email us: support@arbortec.com
📍 Find a retailer near you: Find a Store
Order tracking: A tracking number will be sent after dispatch.
Product questions or Need help choosing the right gear? Our team is happy to advise!
We’re available Monday to Friday to help with all inquiries.
Built on passion, innovation, and community.
At Arbortec, innovation starts at our in-house UK laboratory and takes shape in our own manufacturing facilities in Portugal. By keeping production close and testing in-house, we ensure every product delivers on our promise: uncompromising safety, comfort, and quality.
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